FREQUENTLY ASKED QUESTIONS

Who chooses if I have my surgery at Red Hills?

It is the choice of both the patient and the performing physician as to where the surgery will be performed. Please ask your physician about Red Hills’ availability if you are interested in our Facility.

What kinds of surgeries are performed at Red Hills?

Red Hills is capable of hosting a wide range of surgery specialties including, Orthopedic, General Surgery, Gynecological, Ear-Nose-Throat, Facial Plastics, Podiatry, Pain Management, and Ophthalmology. Red Hills has hosted procedures ranging from the simplest injections to partial knee replacements and everything in between.

Who performs procedures at Red Hills?

Red Hills works with most of the physician groups in Tallahassee including, TENT, NFWC, TOC, NFSM, TPA, TSA, Southeastern Eye Specialist, GYN & Obstetrics Associates, and Capital City Women’s Health. If you are interested in having your procedure performed at Red Hills, please speak with your surgeon to determine if Red Hills is an appropriate fit.

What kinds of insurance do you take?

Red Hills currently accepts Capital Health Plan (CHP), Blue Cross Blue Shield (BCBS), Medicare, Medicaid, and Tricare as insurance payment plans.

What time do I need to arrive for surgery?

Due to the many factors that effect a surgery schedule, we are unable to finalize our schedule until the afternoon before your surgery. We will be contacting you with your scheduled arrival times by 4 pm the evening before your surgery.

If I have any questions or complications, who should I notify?

If you have an emergency, call 911 or go to the closest Emergency Room for evaluation. For post-op questions or concerns, please contact your surgeon’s office directly. Red Hills’ staff are unable to provide medical advice via the phone and will ask that you contact your surgeon’s office. If you are unable to contact your surgeon’s office directly, Red Hills will assist you in reaching the appropriate provider. Any questions regarding the specific procedure or planned procedure should be directed to your surgeon’s office directly.

How long will I be at the facility?

Generally, all patients will be asked to arrive to the facility 1 hour prior to their procedure start time. Procedure times vary widely based on the specialty and procedure performed. If you are in need of specific procedure average times, please contact our Facility and ask to speak with a nurse.

Do I need someone to stay with me before, during or after my procedure?

It is Red Hills’ recommendation to have a responsible adult with you during your entire stay. This ensures that pre-op questions can be answered, surgeon can discuss the results of your procedure, and discharge instructions can be discussed with the appropriate person. Parents of minors MUST remain in the building at all times. For your safety, Red Hills recommends that all patients have a responsible adult remain with them for a minimum of 24 hours after surgery to assist if needed.

How will I get my medication after my procedure?

Your surgeon will provide you with a prescription for any necessary medication either before your procedure or on the day of surgery. Red Hills is unable to fill prescriptions, therefore all prescriptions will need to be filled at your pharmacy. Please note that medications are unable to be faxed/phoned in due to DEA regulations and therefore will need to be taken directly to the pharmacy for dispensing.

Why can’t I eat or drink prior to my procedure?

Although some people think this just has to do with avoiding nausea or vomiting after surgery, it’s actually much more serious. If you eat or drink prior to surgery, you run the risk of aspirating gastric contents during your surgery, which means your lungs could fill with fluids. This is a very serious complication, so it’s important that you strictly abide by this recommendation. This includes abstaining from hard candy, chewing gum and tobacco. Please note that children have different fasting schedules than adults, so please check this with your nurse during your pre-operative phone call for pediatric specific timing.

How long will it take to receive my Medical Records?

Red Hills staff will attempt to provide any patient or guardian with the requested records as soon as possible. The timing of the of medical records availability may be affected by many factors including test results which may take up to 2 weeks to receive, however we estimate that most medical records can be provided within 10 business days of the request.

How can I receive my Medical Records?

Any patient or guardian who is in need of medical records must complete and sign a medical records request form. Once the form has been completed and the records are prepared, completed records may be faxed, emailed, mailed, or picked up by the patient. Please note that appropriate ID is required when requesting or picking up medical records.

Will my family be allowed to wait for surgery with me and when will they be able to see me after my surgery is completed?

Each patient is allowed to have one guest (Minors are allowed 2) wait with them until it is time for their procedure to begin. Guests will be asked to return to the lobby until the patient’s procedure is completed and they are ready for visitors. Typically visitors are welcome to see the patient approximately 1 hour after the surgery has been completed. Please note that recovery times will vary depending on the patient and the procedure.

Do you allow payment plans?

Red Hills policy states that we can only accept payment plans if arranged prior to the day of surgery. Payment fee schedules will be set up on the day of surgery with an electronic funds transaction. Cash and checks are not an approved method of payment for your payment plan. If you are in need of a payment plan, please contact our Business office and ask to speak with an insurance/payment specialist for assistance.

*Note: Patients may receive up to three billing invoices, one from surgeon, RHSC and anesthesia.*
**Note: If any complications arise or if you have additional Post-Op questions, please contact your surgeon’s office.**

Address

1608 Surgeons Dr

Tallahassee, FL 32308

Phone

(850) 702-5020

Our Hours

Monday 06:00 AM – 5:00 PM

Tuesday 06:00 AM – 5:00 PM

Wednesday 06:00 AM – 5:00 PM

Thursday 06:00 AM – 5:00 PM

Friday 06:00 AM – 5:00 PM